Your questions about Knox Design 🔥 answered!

Questions and Answers

Welcome to our FAQ section. Whether you're considering a new design project or curious about our process, you'll find answers to the most common questions about working with Knox Design here.

General

01. What services does Knox Design offer?

Knox Design specializes in brand identity design, web design and development, digital marketing, print design, and e-commerce solutions. We help businesses create compelling visual identities and digital experiences that drive growth and success.

General

02. Do you work with small businesses in Surrey, BC?

Absolutely! Knox Design works with businesses of all sizes, from startups and small local businesses to established companies. Being based in Surrey, BC, we have a special focus on helping local businesses succeed and grow their presence in the community.

General

03. What can I expect from working with Knox Design?

Working with Knox Design means:
  • Personalized attention and dedicated support throughout your project.
  • Creative solutions tailored to your specific business needs and goals.
  • Professional communication and timely project delivery.
  • Ongoing support and guidance even after project completion.
  • Designs that not only look great but also drive business results.
General

04. Do you provide ongoing support after project completion?

Yes! We believe in building long-term partnerships with our clients. After your project is complete, we offer ongoing support including website maintenance, content updates, marketing guidance, and design refreshes as your business evolves.


Design Process

05. How long does a typical design project take?

Project timelines vary depending on scope and complexity. A logo design typically takes 1-2 weeks, a complete brand identity 2-4 weeks, and a website 4-8 weeks. We'll provide you with a detailed timeline during our initial consultation based on your specific requirements.

Design Process

06. What if I'm not satisfied with the initial design concepts?

Your satisfaction is our priority. We include multiple revision rounds in all our projects and work closely with you to ensure the final design meets your expectations. We'll refine and adjust the concepts until we achieve a design that you're completely happy with.

Pricing

07. How do you structure your pricing?

We offer transparent, project-based pricing tailored to your specific needs and budget. After our initial consultation, we'll provide you with a detailed quote that outlines all costs upfront with no hidden fees. We also offer flexible payment plans to make our services accessible.

Pricing

08. Do you require payment upfront?

We typically require a 50% deposit to begin work, with the remaining balance due upon project completion. For larger projects, we can arrange milestone-based payments to make the process more manageable for your budget.

Web Design

09. Will my website be mobile-friendly?

Absolutely! All websites we design are fully responsive and optimized for mobile devices. With most users browsing on their phones, we ensure your website looks and functions perfectly on all screen sizes and devices.

Web Design

10. Can you help with website hosting and maintenance?

Yes! We can help you set up reliable hosting and provide ongoing website maintenance services. This includes regular updates, security monitoring, backups, and content updates to keep your website running smoothly and securely.

Digital Marketing

11. Do you provide social media management?

Yes, we offer comprehensive digital marketing services including social media strategy, content creation, and management. We help you build a strong online presence and engage effectively with your target audience across all relevant platforms.

Getting Started

12. How do I get started with Knox Design?

Getting started is easy! Simply contact us through our website, email, or phone to schedule a free consultation. We'll discuss your project goals, timeline, and budget to create a customized proposal that meets your needs.

Let's discuss your next creative project.

Knox Design helps businesses in Surrey, BC and beyond create powerful brand identities and digital experiences.

150+
Projects Done
50
Happy Clients
5
Years in Business

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